Privacy policy

Privacy Policy

Effective Date: 30 April 2026

Welcome to WellMed. Your privacy is important to us. This Privacy Policy explains how WellMed collects, uses, stores, protects, and shares your information when you visit our website, mobile application, social media pages, or use any of our products and services.

We are committed to protecting your personal information in accordance with applicable laws of Bangladesh and accepted privacy standards.

By using WellMed services, you agree to this Privacy Policy.

1. Who We Are

WellMed is an online platform offering healthcare, wellness, medical devices, pharmacy-related products (where legally permitted), beauty care, mother & baby items, fitness products, and related services in Bangladesh.

2. Information We Collect

A. Personal Information You Provide

When you place an order, register an account, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Delivery Address
Billing Address
Account Information
Order Notes
Customer Support Messages

B. Payment Information

We support secure payment methods such as:

Cash on Delivery (COD)
bKash
Nagad
Rocket
Credit / Debit Card
Bank Transfer

Important: WellMed does not store full debit or credit card information. Payments may be processed by trusted third-party payment providers.

C. Device & Technical Information

When you use our website or app, we may collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies Data

D. Health Related Information

If you voluntarily share health-related information for product support or service assistance, we use it only to provide relevant customer service.

3. How We Use Your Information

We use your information to:

Process and deliver orders
Confirm purchases and provide updates
Offer customer support
Manage returns, refunds, and replacements
Improve website and mobile app performance
Prevent fraud or misuse
Send promotional offers (optional)
Comply with legal requirements

4. Cookies Policy

WellMed may use cookies and similar technologies to improve your experience.

Cookies may help us:

Keep you logged in
Save shopping cart items
Improve website speed
Understand user behavior
Show relevant promotions

You can disable cookies through your browser settings.

5. Sharing of Information

We do not sell customer personal information.

We may share limited data only when necessary with:

Delivery / Courier Partners
Payment Gateway Providers
IT & Hosting Providers
Customer Support Tools
Government Authorities if legally required

6. Data Security

We use reasonable security measures to protect your data, including:

Secure systems and servers
Password protected access
Limited staff access
Encrypted transmission where applicable
Monitoring suspicious activity

However, no online platform can guarantee 100% security.

7. Your Responsibilities

You are responsible for:

Keeping your password secure
Providing correct information
Updating phone number or address changes
Logging out from shared devices

8. Marketing Communication

We may send:

Order confirmations
Delivery updates
Service messages
Promotional SMS / Email / Push Notifications

You may unsubscribe from promotional communications at any time.

9. Data Retention

We may retain necessary information for:

Order history
Warranty support
Tax and accounting records
Fraud prevention
Legal obligations

10. Your Rights

You may request:

Access to your information
Correction of incorrect data
Account closure
Marketing opt-out
Deletion request where legally permitted

11. Third-Party Links

Our website or app may contain links to third-party services such as payment gateways, courier tracking pages, or social media platforms. Their privacy policies are separate from WellMed.

12. Children’s Privacy

Our services are intended for general users. We do not knowingly collect children's personal information without guardian involvement where required.

13. Limitation of Liability

WellMed uses reasonable efforts to protect your information but is not liable for losses caused by cyber incidents, third-party attacks, or events beyond our reasonable control, except where required by law.

14. Updates to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted on this page with revised dates.

Your continued use of our services means acceptance of any updated policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact WellMed through our official customer support channels.

WellMed | Trusted Healthcare, Wellness & Medical Shopping Platform in Bangladesh