Shipping Policy

Effective Date: 30 April 2026

Welcome to WellMed. This Shipping Policy explains how orders are processed, packed, shipped, delivered, and handled through our website, mobile application, and official sales channels across Bangladesh.

By placing an order with WellMed, you agree to this Shipping Policy.

1. Delivery Coverage

WellMed currently delivers within Bangladesh based on courier availability and service coverage.

Delivery to some remote, restricted, or hard-to-reach areas may take longer or may require advance confirmation.

At this time, international shipping may not be available unless specifically announced by WellMed.

2. Order Processing Time

Orders are usually processed after successful placement, payment confirmation (if applicable), and verification.

Estimated processing times:

Standard in-stock items: Same day or next business day
High-demand items: 1–3 business days
Special-order / imported items: Depends on sourcing timeline
Orders placed on holidays may be processed on the next working day

Processing time is separate from delivery time.

3. Estimated Delivery Time

Estimated delivery timelines may vary by location:

Inside Dhaka

Approximately 24–48 hours

Outside Dhaka

Approximately 3–5 business days

Remote Areas

May require additional time depending on courier routes and local service availability.

These are estimated timelines, not guaranteed delivery commitments.

4. Delivery Charges

Shipping charges may depend on:

Delivery location
Product size or weight
Urgency / express request
Courier partner charges
Promotional offers
Partial delivery requirements

Applicable charges may be shown during checkout or communicated before confirmation.

5. Cash on Delivery (COD)

COD may be available on eligible orders only.

COD availability may depend on:

Product category
Order value
Delivery area
Previous delivery history
Risk review

WellMed may require partial or full advance payment for selected orders.

6. Order Verification

For security and smooth delivery, WellMed may contact customers for verification before dispatch.

Verification may include:

Phone confirmation
Address clarification
Product availability confirmation
Payment confirmation (if prepaid)

Orders not verified within a reasonable time may be delayed or cancelled.

7. Packaging Standards

We aim to pack products carefully and professionally.

Packaging may include:

Protective wrapping
Secure boxes / courier bags
Sealed medical or hygiene packaging where applicable
Fragile labeling when needed

Outer packaging may vary based on product type and courier method.

8. Delivery Attempts

Courier partners may attempt delivery based on their operational policy.

If delivery fails due to:

Wrong address
Customer unavailable
Phone unreachable
Refusal to receive
Repeated scheduling failure

The shipment may be returned, delayed, or subject to re-delivery charges.

9. Delivery Inspection

Customers are encouraged to inspect the outer package at delivery where courier policy allows.

Please note:

Report visible damage immediately
Record photos if needed
Do not use damaged products before contacting support
Sealed products opened after delivery may affect return eligibility

10. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond reasonable control, including:

Weather conditions
Traffic disruption
National holidays
Political unrest
Strikes
Courier backlog
Flooding or natural disasters
Government restrictions
Technical outages

WellMed will try to assist but cannot guarantee exact delivery times in such situations.

11. Partial Shipment

If part of your order is ready earlier, WellMed may ship items separately when practical.

Customers will be informed when necessary.

12. Special Products

Some products may require extra handling or special shipping arrangements, including:

Fragile medical devices
Large equipment
Temperature-sensitive items
Imported items
High-value products

Such orders may take additional time or require advance payment.

13. Incorrect Address Responsibility

Customers are responsible for providing complete and accurate delivery details.

This includes:

Full name
Correct mobile number
House / road / area details
Landmark if necessary

WellMed is not responsible for delays caused by incorrect or incomplete address information.

14. Refused or Unaccepted Orders

If a customer refuses an order without valid reason after confirmation or shipment, WellMed may limit COD eligibility or require advance payment for future orders.

15. Lost or Damaged Shipment

If an order is lost or arrives damaged during transit, customers should contact WellMed promptly with order details and evidence where possible.

Claims will be reviewed fairly based on courier findings, shipment records, and product status.

16. Tracking & Updates

Where available, customers may receive:

SMS updates
Phone call confirmation
Courier tracking details
Delivery notifications

Availability depends on courier partner systems.

17. International Shipping

Unless officially stated, WellMed currently focuses on domestic delivery within Bangladesh.

Any future international shipping service will have separate terms.

18. Limitation of Liability

WellMed is not liable for delays, failed delivery attempts, or courier service interruptions beyond our reasonable control. Our liability, where applicable, is limited to the value of the order as permitted by law.

19. Changes to This Policy

We may update this Shipping Policy at any time. Updated versions become effective once published on our website or app.

20. Contact Us

For shipping support, delivery issues, or order assistance, please contact WellMed through our official customer support channels.

WellMed | Trusted Healthcare, Wellness & Medical Shopping Platform in Bangladesh