Terms & Conditions

Effective Date: 30 April 2026

Welcome to WellMed. These Terms & Conditions govern your use of our website, mobile application, products, and services. By accessing or purchasing from WellMed, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. About WellMed

WellMed is an online platform offering healthcare, wellness, medical devices, pharmacy-related products (where legally permitted), beauty care, mother & baby products, fitness items, and related services in Bangladesh.

2. Eligibility to Use

By using WellMed, you confirm that:

You are legally capable of entering into agreements
Information you provide is accurate and updated
You will use the website lawfully
You are not using the platform for fraudulent purposes

If you are under legal age, use of the platform should be supervised by a parent or guardian.

3. Account Registration

To access certain features, users may create an account.

You agree to:

Provide true and complete information
Keep login credentials confidential
Accept responsibility for activities under your account
Notify us immediately of unauthorized access

WellMed may suspend or close accounts involved in misuse, fraud, or suspicious activity.

4. Products & Availability

All products displayed are subject to:

Stock availability
Supplier availability
Delivery serviceability
Regulatory permissions where applicable

WellMed reserves the right to limit quantities, discontinue products, or update listings without prior notice.

Images are for reference only. Packaging, labels, and design may vary by manufacturer updates.

5. Pricing & Payment

We aim to keep pricing accurate, but errors may occur.

We reserve the right to correct pricing errors, cancel affected orders, or contact customers before processing.

Accepted payment methods may include:

Cash on Delivery (COD)
bKash
Nagad
Rocket
Credit / Debit Card
Bank Transfer

Orders may require advance payment depending on location, product type, value, or risk review.

6. Order Acceptance & Cancellation

Placing an order does not guarantee automatic acceptance.

Orders may be cancelled, delayed, or refused due to:

Stock unavailability
Pricing or listing errors
Incomplete customer information
Failed verification
Delivery limitations
Suspected fraud or abuse

WellMed may contact customers for verification before dispatch.

7. Delivery Policy

Estimated delivery times may vary.

Typical timelines:

Inside Dhaka: approximately 24–48 hours
Outside Dhaka: approximately 3–5 business days

Delivery delays may occur due to weather, strikes, holidays, courier issues, or circumstances beyond control.

Customers are responsible for providing correct address and phone number.

8. Cash on Delivery (COD)

COD may be available on eligible orders only.

WellMed may restrict COD for:

High-value products
Special-order items
Remote delivery areas
Bulk orders
Previous failed deliveries

Advance delivery charges or partial advance payment may be required in some cases.

9. Medical & Health Product Disclaimer

Products sold by WellMed are not a substitute for professional medical diagnosis or treatment unless specifically stated by the manufacturer.

Customers should consult qualified healthcare professionals before using medical devices, supplements, or healthcare products where appropriate.

Use products strictly according to manufacturer instructions.

10. Returns, Refunds & Replacements

Returns or replacements may be accepted according to our Return Policy.

Certain items may be non-returnable for hygiene, safety, or regulatory reasons, including but not limited to:

Opened medical consumables
Used personal care items
Sealed items with broken packaging
Customized or special-order products

Refund timelines may vary depending on payment method.

11. Inspection at Delivery

Customers may inspect the package externally at delivery where courier policy allows.

However:

Do not use the product before acceptance
Do not break manufacturer seals if return is expected
Used or damaged-after-delivery items may not qualify for return

12. Warranty

Warranty, where applicable, is provided by the manufacturer, importer, or authorized distributor unless otherwise stated.

WellMed may assist customers in warranty claims but does not independently guarantee manufacturer warranties unless explicitly mentioned.

13. User Conduct

You agree not to:

Use the platform unlawfully
Submit false orders
Abuse offers or promotions
Attempt hacking or unauthorized access
Post harmful, offensive, or misleading content
Interfere with normal platform operations

Violations may result in suspension or legal action.

14. Intellectual Property

All website content including logos, text, graphics, designs, product arrangement, branding, and software content belongs to WellMed or respective owners.

Unauthorized copying, resale, reproduction, or commercial use is prohibited.

15. Promotions & Discounts

Promotions may be time-limited and subject to separate conditions.

WellMed may modify, pause, or cancel promotions at any time in cases of abuse, technical issues, or stock limitations.

16. Limitation of Liability

To the maximum extent permitted by law, WellMed shall not be liable for:

Indirect or consequential losses
Delivery delays caused by third parties
Manufacturer defects beyond our control
Misuse of products by customers
Website downtime or technical interruptions

Nothing excludes liability where prohibited by applicable law.

17. Privacy

Your use of WellMed is also governed by our Privacy Policy regarding collection and use of personal data.

18. Force Majeure

WellMed is not responsible for delays or failure caused by events beyond reasonable control, including natural disasters, strikes, war, government restrictions, internet failure, epidemic situations, or courier disruption.

19. Changes to Terms

We may update these Terms & Conditions at any time.

Updated versions become effective when published on our website or app. Continued use means acceptance of revised Terms.

20. Governing Law

These Terms shall be governed by applicable laws of Bangladesh. Any disputes shall be subject to the competent courts of Bangladesh.

21. Contact Us

For support or questions regarding these Terms & Conditions, please contact WellMed through our official customer support channels.

WellMed | Trusted Healthcare, Wellness & Medical Shopping Platform in Bangladesh